Terms and conditions and order form
Terms and Conditions
Prices are given in Swiss Franks ex works, CH 7482 Bergün. They do not include the value added tax and shipping. Handling is free of charge. Special wishes will be charged at the published prices plus time and labour.
Shipping costs depend on the size, weight and final destination of parcels or pallets.
Abroad deliveries with Swiss Post International are charged DAP. That means that the beneficiary has to pay VAT and customs duty directly in the country of destination.
Our minimum order amount is CHF 100.00 for orders outside Switzerland. For orders below we add a low quantity surcharge of CHF 25.00.
For Switzerland: deposit slip 30 days net.
Outside Switzerland: prepayment by bank transfer, VISA or MasterCard
Delivery and Dispatch
Dispatch abroad takes place immediately after payment of goods. All goods remain the sole property of Tonewood until delivery terms and payments have been fulfilled. Dispatch abroad for smaller parcels takes place immediately after receipt of payment by means of international parcel post. We send larger orders with DHL or other shipping companies.
Dispatch within Switzerland takes place by priority or economy post with bill of sale.
Reserving wood for deferred shipment
If you personally select and reserve wood in Bergün or Latsch, please be advised that payment is due withing 30 days of the reservation.
Payment is also due withing 30 days of the reservation, even if the wood is to be shipped at a later date.
Return of goods
We grade our tonewood according to the criteria outlined on our website. Customers wishing to return items, unaltered, for a refund or exchange may do so within 60 days of delivery. Shipping charges are not refundable and shipping will be charged for the new items sent.
Place of Delivery/Jurisdiction
Place of delivery and payment is exclusively Bergün
Jurisdiction: 7482 Bergün, Switzerland
We are happy when our highly valued instrument wood
can be transformed into nobel musical instruments. Please place your order below and we will get in touch with you as quickly as possible.
Thank you for your interest in our products.
Here you can print out the order form, fill it out and then upload and send it with your details. Thank you very much!